Mar 02, 2020 • 2 min read

Whitsundays Coast Airport upgrade includes Intersystems rapidfids system

by Kirsty Tull

Intersystems (A Daifuku Company) has recently completed the installation of their rapidfids, Flight Information Display System, as part of the $40 million expansion of the Whitsunday Coast Airport.

Whitsundays Coast Airport upgrade includes Intersystems rapidfids system

Intersystems (A Daifuku Company) has recently completed the installation of their rapidfids, Flight Information Display System, as part of the $40 million expansion of the Whitsunday Coast Airport.

Doubling its passenger capacity, Whitsunday Coast Airport is working through a five-stage upgrade program including  additional passenger facilities, a doubled waiting lounge to comfortably accommodate two simultaneous flights, expanded baggage carousels and security screening facilities, and the relocation of the exit lounge to reduce passenger congestion and waiting times.

The airport has also seen significant interior design upgrades, including the addition of an Augmented Reality (AR) screen where passengers can enjoy two iconic Whitsundays themed AR experiences, and an exquisite 30,000 litre aquarium featuring a stunning mini molded coral heart reef and more than 100 Great Barrier Reef fish species.

The airport itself has been designed as a jaw-dropping first experience of the Whitsundays and memorable last impression as tourists, both Australian and international, arrive and depart from iconic Queensland destination.

The customer-focused upgrade program includes Intersystems rapidfids system, the most advanced flight information display solution, offering real-time display of information across flights, check-in, gates, carousels and more to deliver the best passenger experience.

Senior Executives at Whitsunday Coast Airport were looking to upgrade their system in line with the expansion project, and chose Intersystems due to their large number of successful implementations.

“Whitsunday Coast Airport were in urgent need of a supplier to replace their existing system, and were looking for a company that had a focus on reliability, and a proven history of delivering a complex IT systems, that is seamless and simple for the passenger and their operations team,” said Mr Bruce Allen, Managing Director and CEO at Intersystems.

“They were very interested in a cloud solution and they needed quick installation as the airport has continued to service passengers, while undertaking the significant terminal expansion project. Our team was able to install, commission and train airport staff in just four days, and it has been running successfully since January,” Mr. Allen said.

The rapidfids installation places the Whitsunday Coast Airport at the forefront of airport systems management technology, with the likes of Vancouver International Airport utilising the same communication platform.

Following the first stage of the terminal upgrade project, Whitsunday Coast Airport’s ‘We are taking off’ campaign was awarded the 2019 Australian Airport Association’s Innovation and Excellence Award – Regional Airport for Customer Experience.

Daifuku Airport Technologies provide baggage handling solutions, technology, operational systems, support and equipment for airports globally. Passenger-first technology designs ensure that Daifuku continue to deliver airport solutions that are collaborative, innovative and agile.

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