Case Study
Melbourne Airport
The start of something big
Overview
In 2013, Melbourne Airport partnered with Daifuku to create the world’s first purpose-built, dedicated Self Bag Drop system inside their domestic Terminal 4. This ensured they maintained high levels of service and continued on a positive growth trajectory.
2,000
bags processed per hour
26M
domestic passengers a year
90%
increase over 8 years*
Solution
Drop-UX 300P key features
- Fully automated bag drop
- 2 step process — bag tag and bag drop
- Biometric passport scanning (option)
- Boarding pass scanning (option)
- Receipt printer (option)
- Payment terminal (option)
- ADA compliant
- Low-profile conveyor for easy bag loading
The world’s first purpose-built, dedicated Self Bag Drop system
Drop-UX 300P increases the check-in capacity of an airport within the same footprint, allowing for up to 20% more SBD units to be installed, compared to traditional check-in counters.
“The Self Bag Drop system eradicates queuing, making the process far more efficient. The main benefits to Melbourne Airport are that we can provide efficient infrastructure at a fraction of the price. It also gives time back to the passenger, allowing them to do things that they want to do."
Bryan Thompson—General Manager Strategy, Planning and Development. Melbourne Airport.
Results
Enhancing the passenger experience
Following hardware installation in 2013, Melbourne Airport has transitioned 20% of their international check-in processes to Self Bag Drop, including 100% adoption in their International T3 terminal.
Airport technology focus areas
Contact
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